Refund policy

RETURN & REFUND POLICY

At TRUE EUROPE, every product is made to order specifically for you. Because of this, we do not accept returns, exchanges, or offer refunds for reasons such as ordering the wrong size, changing your mind, or any other personal preference.

Please review our size guide carefully before placing your order.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of receiving your order.

To help us resolve the issue as quickly as possible, please include:

• Your order number
• A brief description of the issue
• Clear photos showing the damage or defect

Once your claim has been reviewed and approved, we will send you a replacement at no additional cost.

CONTACT US

Email: trueeuropebrand@gmail.com

We aim to respond to all inquiries as quickly as possible.