Shipping policy

SHIPPING POLICY

Last Updated: August 2026

Thank you for shopping with TRUE EUROPE.

1. ORDER PROCESSING

All TRUE EUROPE products are made to order. Orders are typically processed within 2 to 5 business days before they are shipped.

Processing times may be longer during holidays or periods of high demand.

2. SHIPPING TIMES

Estimated delivery times:

• Europe: 3 to 10 business days
• United States: 5 to 12 business days
• Canada: 5 to 12 business days
• Australia & New Zealand: 5 to 15 business days
• Rest of the World: 7 to 20 business days

Shipping times are estimates and are not guaranteed.

3. SHIPPING COSTS

Shipping costs are calculated at checkout based on your location and the shipping method selected.

4. ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

5. CUSTOMS AND IMPORT FEES

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

6. INCORRECT SHIPPING ADDRESS

Please ensure your shipping address is correct before completing your purchase.

TRUE EUROPE is not responsible for orders shipped to an incorrect address provided by the customer.

7. LOST OR DELAYED PACKAGES

If your package appears to be lost or has experienced significant delays, please contact us at:

trueeuropebrand@gmail.com

We will work with the shipping carrier to help resolve the issue as quickly as possible.

8. DAMAGED ITEMS

If your order arrives damaged or defective, please contact us within 14 days of delivery and include your order number along with clear photos of the damage.

If your claim is approved, we will send you a replacement at no additional cost.

9. CONTACT

If you have any questions regarding shipping, please contact us:

Email: trueeuropebrand@gmail.com